Editing a Contact

Use the Edit Contact page to change the contact's email address and status, and to change the contact's Use proof contacts to find out exactly how the message will appear in your recipients' inboxesproof contact designation.

Tip: For more information about proof contacts, see About Proof Contacts.

You can also download a report of the contact's details and view the contact's email history.

To edit a contact

You use the Edit Contact dialog to edit the contact. You can access the Edit Contact page in one of the following ways:

From the Contacts page

1. On the Navigation bar, click Email Marketing then Contacts.

The Contacts page opens.

2. Point at the contact you want and click Edit.

The Edit Contact dialog opens.

From the Test Message page

1. On the Navigation bar, click Email Marketing then Messages.

The Messages page opens, displaying a list of all available messages.

Tip: You can filter the list to display only specific messages.

2. Point at the message you want and click Edit.

The message opens on the Edit Message page.

3. Do one of the following:

• Click 2. Test Message at the top of the page.
• Click .

The Test Message page opens.

4. Select the Send Proof tab.

The Proof Contacts list opens, showing all existing Proof Contacts.

5. Point at the contact you want and click the pencil icon.

 

The Edit Contact dialog opens.

On the Edit Contact dialog, make any of the following changes:

• To change the email address, type the new email address in the Email field.
• To change the status, select any of the following from the Status drop down list:

Active: Contacts who are currently receiving all messages you send.

Unsubscribed: Contacts who unsubscribed from this list and are not currently being sent messages.

Bounced: Messages sent to these contacts have bounced back, so their current status is inactive.

Trashed: All inactive contacts, including unsubscribed and bounced. If you have double opt-in confirmation enabled, Trashed includes contacts who opted in from your web site and are waiting to be confirmed.

• To designate the contact as a proof contact, select the Proof Contact checkbox.
• To no longer use the contact as a proof contact, clear the Proof Contact checkbox.

Tip: For more information about proof contacts, see About Proof Contacts.

• Change any attributes in the Attributes section.

2. Click OK.

Your changes are saved and the Contacts page opens.

To view the contact's email history

1. On the Navigation bar, click Email Marketing then Contacts.

The Contacts page opens.

2. Point at the contact you want and click Edit.

The Edit Contact dialog opens, showing the contact's email history in the bottom section.

1. 3. To view additional history information, click the Sent, Opened, or ClickThru tabs.

To download a report with the contact's details

1. Open the Edit Contact dialog for the contact.

2. Click Download User Report.

After the report is generated, the Download Ready dialog opens.

3. On the Download Ready dialog, click Save.

The Select location for download dialog opens.

4. Navigate to the folder where you want to save the report and click Save.

The report is saved in the location you selected.